FAQ's

A NOTE ON CHARGEBACKS AND FRAUDULENT TRANSACTIONS:

Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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netfanpix.com is operated by NetFanPix Limited.
23A Duke Street, Douglas, Isle of Man, IM1 2AZ

Here at Netfanpix we pride ourselves on the outstanding digital dating portals that we continue to provide for members across the globe. 

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Submit a Query

Why does my bank statement have a charge for netfanpix.com?

“Why am I being charged?”

Any premium upgrades processed on one of our sites will require a charge to process. 

“I am trying to pay. Why is my card being declined?”

Depending on your bank, your payment may be held while your bank performs routine checks - please contact them to verify your payment. 

Cancel your premium subscription service by logging into your site or choice and navigating to your membership page. 

“How do I cancel my subscription?”

Simply text STOP to 89595 whenever you wish to opt out of mobile billing. 

“I pay via my mobile phone provider. How do I cancel?”

Upgrading is easy! Simply head to the Membership page to view all upgrade options. 

“How can I pay for membership?”

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

“What are the benefits of VIP Membership?”

NETFANPIX

In association with a recent membership upgrade that you have chosen to initiate on one of Netfanpix’s sites, a charge has been debited to the account in question.

We can quickly and easily locate your site of subscription if you can provide us with the email address used to sign up for the account in question.